Thank you for shopping with LightingShine! We want you to be completely satisfied with your purchase. If you are not satisfied, we offer the following return policy:

1. **Return Period**: You may return items within 30 days of receiving your order.

2. **Eligibility for Returns**: To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them.

3. **Non-Returnable Items**: Certain items are non-returnable such as personalized products or items marked as final sale.

4. **Return Process**: To initiate a return, please contact us at [email protected] or call us at 215-313-2553. We will provide you with a return shipping address and instructions on how to proceed.

5. **Shipping Costs**: Customers are responsible for return shipping costs, unless the return is due to an error on our part (wrong item, defective item).

6. **Refunds**: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.

7. **Exchanges**: If you need to exchange an item for the same item, please contact us at the above email or phone number.

Thank you for understanding our returns policy. Your satisfaction is our priority!